Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing. Attach a copy of the original Hand history for the table with the issue*
#Holdem manager 2 acr windows
Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
Attach a screenshot of the table/desktop You can also enable this before you launch HM2 from the Start Menu. Please enable the Settings > Feature Logging > 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. Please create a support ticket via the 'Contact Support' link here - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread. If you need more testing time, you can request it. What can I do to get ACR and HM3 to properly save, and utilize hand histories?
When I go to the customer support page for HM3, it goes white and reads "this page cannot be loaded". I've done all the necessary steps to ensure that HM3 pulls the hand history data from the correct ACR folders, but it will not comply. Problem #2: Holdem Manager 3 will not connect with ACR. It just seems ACR or my computer is automatically wiping the hand histories away for some reason (is this windows 10, or State blockage reasons?).
I talked to ACR "livechat" earlier, and they confirmed it was an issue that they've encountered. Problem #1: ACR is automatically deleting all hand histories, even though all of the app settings are properly enabled to save the hands to my hard drive (all check boxes are enabled, and it is set to store hand history for 30 days). I play a lot on ACR, and just installed HM3 today.
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